Return Policy

Refunds and Exchanges
Before purchasing tickets, carefully review your event and seat selection. Policies set forth by our clients, including venues, teams and theaters, generally prohibit PartsBuddy from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets.

The following applies only to tickets to Illinois events that are purchased through TicketExchange: If you purchase tickets through TicketExchange to an event located in Illinois, you will receive a refund of the amount you paid for that resold ticket if: (a) the ticketed event is cancelled (in which case you will not receive a refund of any delivery fees), (b) that ticket does not allow you to enter the ticketed event for reasons that may include, without limitation, that the ticket is counterfeit or that the ticket has been cancelled by the issuer due to non-payment, unless the ticket is cancelled due to an act or omission by you, (c) that ticket fails to conform to its description on this web site, or (d) you failed to receive that ticket.

The following applies only to tickets to New York State events that are purchased through TicketExchange: If you purchase a ticket through TicketExchange to an event located in the State of New York, PartsBuddy will provide to you a full refund of that amount you paid for that resold ticket if: (a) the ticketed event is cancelled, provided that if the ticketed event is cancelled then the order processing and delivery fees will not be refunded; (b) that ticket does not grant you admission to the ticketed event, unless the ticket is cancelled due to an act or omission by you; or (c) that ticket fails to conform to its description on TicketExchange unless you have pre-approved a substitution of tickets.